Return & Refund Policy

Exclusif offers you a money back guarantee if you are not 100% satisfied with your products.

In order for us to process refunds successfully please note the following:

  • Email returns@exclusif.co.za within 24hrs of receipt of your product.
  • We will not accept any returns without prior notification of the return and a valid receipt as proof of purchase.
  • If a product has been authorized for a return by Exclusif, the customer has 7 business days in which to make the return
  • The customer will be liable for the shipping cost involved when returning the product/products.
  • The packaging and bottle must have no signs of visible damage.
  • Any visible usage will require the discretion of Exclusif to assess replacement.
  • Delivery fees cannot be refunded.